Anmol Edu Complaints Policy

Complaints

Last updated: 20 October 2026

If something has gone wrong with a course, a payment or our service, tell us. Every complaint is logged, given a reference number and answered by a person, within the timelines below.

1. How to Make a Complaint

Email support@anmoledu.com with the subject line “Complaint”, or call or WhatsApp us on +92 328 8482972 during support hours. Please include:

  1. The email address on your Anmol Edu account
  2. The course concerned, if any
  3. The transaction reference or receipt, for payment issues
  4. What happened, and what you would like us to do

2. Our Timelines

  • Within 2 business days: we acknowledge your complaint and give you a reference number.
  • Within 10 business days: we resolve it, or give you our final written answer and the reasons for it.
  • If we need information from a payment provider or bank, we tell you and keep you updated at least every 5 business days until it is settled.
  • Approved refunds are paid to the original payment method within 30 days, as set out in our Refund Policy.

Business days are Monday to Saturday, excluding public holidays in Pakistan.

3. Escalation

If you are not satisfied with our answer, reply to it asking for escalation, or write to founder@anmoledu.com quoting your reference number. The company director reviews every escalated complaint personally and replies within 5 business days.

4. Payment Disputes

If you were charged incorrectly, please contact us first. Most payment issues, such as a duplicate charge or a payment that did not unlock a course, are fixed quickly once we have the transaction reference. You also keep any rights you have with your bank, card issuer or mobile wallet provider.

5. Who We Are

Anmol Ventures SMC-Private Limited

Office: 9 Aibak Block, Barkat Market, New Garden Town, Lahore, Pakistan

Registered office: 28 Aibak Block, New Garden Town, Lahore, Pakistan

Support hours: Monday to Saturday, 10:00 am to 6:00 pm (Pakistan time). All contact details