Frequently Asked Questions
FAQ
Straight answers to the questions we hear most. Still need help? Email support@anmoledu.com.
Getting Started
What is Anmol Edu?
Anmol Edu is an online learning platform where verified, accomplished Pakistani professionals teach in-depth career and business courses.
Who are the courses for?
Students, professionals, career-switchers, and entrepreneurs who want practical guidance from people who have done the work.
How do I know a course is right before buying?
Each course page shows full curriculum, duration, instructor background, and a trailer so you can decide with clarity.
Do I need qualifications to enroll?
No. There are no entry requirements unless noted on a specific course page.
How do I create an account?
Click Sign Up, enter name and email, set a password, and you are ready.
Courses
What format are courses in?
Studio-quality video lessons organized into modules, with downloadable resources in selected courses.
How long is a typical course?
It varies by subject. Every course page lists exact modules and total duration.
Are courses live or recorded?
Courses are professionally recorded for self-paced learning. Occasional live Q&A sessions may be announced.
How long do I get access after purchase?
Access does not expire. Purchase once and learn at your pace.
Can I download videos?
No. Videos stream securely to protect instructor work. Downloadable resources remain yours.
Will new courses be added?
Yes. New courses are added continuously with the same verification and production standards.
Payments
What payment methods are accepted?
Debit/credit cards via Safepay. Bank transfer support is available through support.
Is payment safe?
Yes. Safepay is PCI-DSS compliant and card details are not stored on Anmol Edu servers.
Are prices one-time or recurring?
Current course purchases are one-time payments.
Will I get a receipt?
Yes. A payment confirmation is automatically emailed after successful purchase.
I paid but the course is not in my dashboard. What should I do?
Refresh, confirm you are logged into the same account, and if still missing contact support with transaction reference for priority resolution.
Refunds
What is your refund policy?
Courses are digital products delivered instantly, so sales are final except duplicate payments, billing errors, verified paid-without-access cases, or permanent course removal before completion.
I was charged twice. Will I get my money back?
Yes, in full after verification. Approved refunds are processed to original method within 30 days.
Can I exchange a course bought by mistake?
In genuine cases, support may offer a one-time exchange to another course of equal value at discretion.
Certificates
Do I get a certificate?
Yes. After completing all modules, a completion certificate with unique ID is generated.
Is the certificate an official qualification?
No. It is an Anmol Edu certificate of completion, not a government-accredited degree.
My name is wrong on my certificate. Can it be fixed?
Yes. Update your name in account settings or email support for reissue.
Accounts
I forgot my password. How do I reset?
Use Forgot Password on the login page and follow the email link.
Can I share my account?
No. Accounts are personal and sharing may lead to suspension.
How do I delete my account?
Email support from your registered email and request deletion. Course access is removed permanently after account deletion.
Technical Issues
A video will not play. What should I check?
Refresh page, check internet, try Chrome, clear cache, try another device, then contact support with device/browser/course details.
Can I watch on phone?
Yes. The platform is mobile-first and works on modern phones, tablets, and desktops.
Does video quality adjust to internet speed?
Yes. Adaptive streaming lowers or raises quality based on connection speed.
Instructors
How do you choose instructors?
Each instructor is independently verified for credentials, track record, and ability to teach practical, field-tested knowledge.
I am an expert. Can I teach on Anmol Edu?
Possibly. Email support with your background, field, and topic proposal.
Support
How do I contact support?
Email support@anmoledu.com and a real person will reply.
What are support hours?
Support is monitored throughout the week. Emails outside working hours are answered next business day.